Delivery & Returns

Shipping Notice – COVID-19

Signing for goods – our drivers will deliver goods to your door, however they will NOT ask you to sign their dockets unless you ordered alcohol – in which case you will need to sign with your own pen. Additionally, our drivers are not permitted to enter your home or property.

Collection

Customers are more than welcome to collect their orders from our depot. Our warehouse is currently open during restricted hours:
Mon-Fri 9am-2pm.

Delivery Information

We are only delivering to the following postcodes: AL, BR, DA, E, EC, HA, IG, KT, N, NW, RM, SE, SS, SW, TW, TN, W, WC, WD. Orders with a value of:

  • Less than £50.00 – There will be a delivery charge of £4.95 per order
  • Greater than £50.00 – There will be a delivery charge of £2.00 per order
  • Greater than £75.00 – Free delivery

If orders are placed before 7am on Mon-Fri, we will aim to deliver the orders on the same-day. If the order is placed after 7am, we aim to deliver the next working day. However during very busy periods orders may take up to 3 working days.

Non-returnable Items

Unfortunately, we do not accept returns. For health and safety purposes we are unable to accept returns due to our products being perishable goods.

For further information, please read our terms and conditions. You can also email us at info@frontdoordelivery.co.uk.

Our Promise

FrontDoorDelivery.co.uk complies with all UK law. All parcels shipped by FrontDoorDelivery.co.uk are quality checked prior to packing for any damages or defects. No damaged or defective items are sent out to you without prior notification to you, the receiving customer. All parcels are delivered by a member of the FrontDoorDelivery.co.uk team to ensure further quality of service.

On the rare occasion, where goods are damaged in transit, defective or incorrect please follow the procedures below.

Damaged, Defective or Incorrect Goods

In the event of receiving a damaged product, if the product is broken or has leaked, you can refuse signing for it. Subsequently, if you open the parcel and find that the product is damaged or has leaked then you will need to provide evidence in the form of photographs. Customers must provide evidence within 7 days of receiving your goods. In the event of receiving an incorrect product, you will also have up to 7 days to inform us. After this period the product will become ineligible for a refund. Customers will need to contact and send evidence to info@frontdoordelivery.co.uk, who will assist in either issuing a full refund or send out a replacement/correct product. You will be advised by our customer services team on how to dispose of the damaged/defective products safely.

You will be responsible for:

1) Not opening the container or removing any seals as part of the container
2) Keep intact any accessory or details associated with the container
3) Re-pack all containers as they were received

Please note that if goods are returned back to our depot due to unsuccessful delivery attempts then we will not be able to refund the cost of shipping.

Missing Goods

In the event of missing items, please notify us within 48 hours of receiving your order. Email us at info@frontdoordelivery.co.uk and will get back to you promptly.